Access to ToolHound’s exceptional support team is available to clients with a valid support and maintenance agreement. Please feel free to contact our support team using one of the methods below.

Hours of Operation

Monday – Friday, excluding Canadian holidays
6:30am MST – 4:30 pm MST

Additional Support


Click here to view available support services, such as annual support and maintenance, installation assistance, on site training and web-based training.

Do you know where your tools are?

Lower costs. More revenue. One powerful tool.

Support FAQ

FAQs about ToolHound

What business problem does tool & equipment tracking solve?

When equipment is lost or misplaced, the result is stalled productivity and the potential for overstocking of tools. A robust tool and equipment management system like ToolHound delivers the ability to gain complete control over your entire equipment and tool inventory. ToolHound tracks the issue and return of tools to contractors and employees, as well as the transfer of equipment between various job sites and tool room locations, using a simple and accurate inventory management system and a comprehensive database. 

ToolHound’s inventory tracking software helps companies of all sizes maximize equipment utilization, minimize tool loss and hoarding, increase employee accountability, and improve productivity to enable significant cost savings.

Can ToolHound work in remote areas?

ToolHound is a robust solution delivering significant benefit for companies with a variety of tools and equipment, particularly those operating in multiple locations. ToolHound is a browser-based application that uses the power of the Internet or corporate intranet to manage assets across far-flung locations. Tracking an unlimited number of tools and equipment across job sites is further simplified with ToolHound Mobile software and a mobile computer with integrated bar code or RFID reader, making the collection of data quick and easy even in remote areas. In areas without cellular or WiFi available, data can be stored on the mobile computer and synced with the database when communications is restored.

How do I evaluate tool & equipment tracking for my application?

Choosing a tool and equipment management system for your construction, maintenance or repair business is an important step toward greater productivity. The ability to quickly and easily manage your entire tool inventory, whether at one location or multiple job sites, is critical. However, a robust asset tracking system also should deliver the ability to:

  • Share inventory data and provide accurate reporting across your entire organization
  • Monitor and schedule required maintenance
  • Alert when the inventory level for an item is low
  • Recapture tooling costs with automated billing for usage
  • Manage tool purchasing and resale
  • Get up to speed quickly with personalized technical support.

How accurate is tool & equipment tracking technology?

The powerful ToolHound construction inventory management system uses the latest wireless, RFID and bar code technologies to track and manage tools and equipment. Once the assets are labeled and entered into the system, a complete and accurate view of your inventory is available in real-time. With a quick scan of the barcode or RFID tag affixed to an item, all the available information about that item is readily available.

Can ToolHound locate all of my tools & equipment at the click of a button?

ToolHound was designed for maximum speed and ease of use, based on real-world experience and feedback from our customers. As tools are checked in and out, the ToolHound database is automatically updated to reflect an up-to-the-minute picture of all the valuable assets being tracked in the system for greater tool control, cost savings, operating efficiencies and overall peace of mind.

Should I use RFID or bar code to track my tools and equipment?

The data input method is largely dependent on your particular tool usage and storage conditions. Bar codes are ideal for inexpensive items, tools that have a protective location to place the bar code label, or for shelf labeling. However, with large equipment and tools that are left outside in the weather, or those exposed to rough and dirty conditions on a regular basis, an RFID tag is more durable. In most situations, a combination of bar codes and RFID tags provide the best solution.

An additional consideration is the availability of personnel to assist with tool inventory check-in and check-out. To achieve the utmost automation and speed, consider RFID technology to enable a self-serve tool crib application using ToolHound.

Who is ToolHound?

For 35 years, ToolHound has delivered a comprehensive portfolio of tool and equipment management solutions for companies of all sizes across a variety of industries, including construction, power generation, chemical processing, mining and job site equipment maintenance and rental. ToolHound specializes in personalized technical support with on-site training and installation expertise.